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The player has complained that the casino closed their account within 24 hours of the registration, withholding their winnings after three legitimate winning bets. The player denies any wrongdoing and says the casino refused to explain the reason for the closure. The casino is yet to respond and the complaint remains unresolved. The player from Spain had requested a withdrawal less than two weeks prior to submitting this complaint. The Complaints Team had communicated the standard processing times for withdrawals and advised the player to wait for 14 days before escalating the issue.
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